CLIENT ACCOUNTS
What clients say about
working with us
These are unedited accounts from organisations we have worked with. We have preserved the original voice where possible.
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Organisations engaged
4.8
Average client rating
11+
Years of practice
91%
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In their own words
Rozaini Hashim
Head of Technology, Kuala Lumpur
"We engaged Kemuncak for the Vendor Brief Conversation before issuing an RFP for our core banking platform. What came back was a brief that our own team could not have written — it surfaced requirements from the operations side that the project team had not heard before. The vendor evaluation was considerably sharper as a result."
April 2025 · Financial Services
Tharmalingam Nair
Procurement Director, Petaling Jaya
"The Contract Negotiation Workshop was the most practical thing my procurement team has done in three years. The advisor had clearly read the contract in full before arriving. The negotiation handbook they produced is still in use — we refer to it during every subsequent major vendor conversation. Worth considerably more than the fee."
March 2025 · Utilities
Nurashikin Ibrahim
Chief Operating Officer, Shah Alam
"We came to Kemuncak mid-process, after the first round of vendor demos had left the committee more confused than before. The Shortlist and Evaluation Advisory reset the whole thing. The timeline extended by six weeks, which was not ideal, but the recommendation was one the board accepted without significant challenge. I would engage them earlier next time."
April 2025 · Healthcare
Zainal Omar
Group IT Lead, Kuala Lumpur
"What I valued most was the absence of jargon. The brief they wrote was in language our CFO and our IT team could read without translation. That single quality changed how the internal approval process went. There was much less time spent explaining what we were buying and much more time on whether it was the right thing to buy."
May 2025 · Property Management
Yap Chee Wai
Finance Director, Penang
"We used the Shortlist and Evaluation service for an ERP selection. The evaluation framework they designed was more rigorous than what we would have produced internally. The scoring documentation was particularly useful when two board members pressed for a different vendor — we could point to the criteria and the evidence without the conversation becoming defensive."
February 2025 · Manufacturing
Lim Pei Shan
Legal Counsel, Johor Bahru
"I attended the Contract Negotiation Workshop as legal counsel alongside the procurement team and the business owner. The workshop forced a conversation between the three parties that had not happened before the negotiation. We went into that negotiation with a shared position, which made an obvious difference. The vendor sensed it."
March 2025 · Professional Services
Client situations in more detail
A financial services group replacing its CRM after an unsuccessful prior deployment
Engagement: Vendor Brief + Shortlist and Evaluation · Duration: 9 weeks
The Situation
The organisation had deployed a CRM two years prior that had reached fewer than 20% adoption. The previous procurement had been driven by the vendor's sales team, and the brief had been written largely using the vendor's own template. The committee wanted to avoid repeating that outcome.
The Engagement
We interviewed fifteen stakeholders across three user groups over two weeks. The brief we produced identified a requirement — integration with the client's existing document management system — that had not appeared in the previous procurement. The shortlist excluded two vendors whose Malaysian support structures were inadequate for the client's service-level requirements.
The Outcome
The evaluation produced a clear recommendation that the committee accepted. The selected vendor was not the lowest-priced option. Twelve months post-deployment, adoption was at 68% — still short of target but substantially above the previous system. The client attributed the improvement in part to the clarity of the brief during the implementation phase.
"The brief they wrote described what we actually needed. That sentence sounds obvious, but it was not the experience we had previously."
— IT Project Lead, Financial Services Group, Kuala Lumpur
A healthcare group approaching a five-year managed services contract renewal
Engagement: Contract Negotiation Workshop · Duration: 2 days + 1 week preparation
The Situation
The organisation was three months from renewing a managed services contract for its clinical systems infrastructure. The existing contract had been signed seven years prior under different market conditions. The legal team was concerned that several clauses had become unfavourable and wanted support preparing for the renewal conversation.
The Engagement
We reviewed the existing contract and the draft renewal terms in advance. The workshop ran over two days with six participants: general counsel, the procurement lead, the CIO, and three business owners from clinical operations. Day one examined the contract in detail. Day two rehearsed the negotiation conversations, including the responses the vendor was likely to give.
The Outcome
The organisation secured a five-year renewal with improved service-level terms and a pricing adjustment that reflected current market rates rather than the original contract's escalation formula. The general counsel noted that the preparation had changed the dynamic: the team entered the negotiation with specific positions rather than general concerns.
"We had been renewing this contract on the vendor's terms for years. The workshop gave us the confidence and the preparation to change that."
— General Counsel, Healthcare Group, Selangor
A professional services firm selecting a project management platform for 400 staff
Engagement: Vendor Brief Conversation · Duration: 3 weeks
The Situation
The firm had identified four vendors it wished to evaluate but had not yet written a brief. Initial conversations with vendors had already introduced terminology and framing that the internal team was beginning to absorb. The managing partner recognised this as a risk and paused the process to commission a proper brief.
The Engagement
We interviewed partners, associate directors, and the IT operations lead over ten days. The brief we produced was considerably shorter than the internal team expected — twelve pages rather than the forty-page document one partner had anticipated. The brevity was deliberate: a longer brief would have given vendors more surface area to respond selectively.
The Outcome
One of the original four vendors was removed from consideration after the brief revealed a critical integration requirement they could not meet. The evaluation that followed was faster than the firm had planned because the brief had made the questions precise. A decision was reached in six weeks from the brief's issue date.
"The brief was shorter than I expected and more useful than anything we could have written ourselves. It had a clarity that I think surprised the vendors too."
— Managing Partner, Professional Services Firm, Kuala Lumpur
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